Fighting Back: How E-Retailers Can Take Chargeback Prevention Into Their Own Hands
Credit card chargebacks — when customers contact their credit card issuers to dispute charges and have their money returned — have risen by more than 20% over the last year, and are hitting smaller merchants — both brick and mortar and E-retailers — the hardest. The cost of paying for fraudulent or disputed credit card […]
Here’s why US EMV could be poised to rise in 2017
This story was delivered to BI Intelligence “Payments Briefing” subscribers. In its monthly EMV update, Visa announced that chip-enabled merchants now account for 46% of the company’s in-store payment volume. The firm also saw over 800 million chip-on-chip transactions in November, up 359% year-over-year (YoY). The numbers point to rising EMV penetration across the US, […]
Mobile Payments Take a Click, but Processing Takes Days
If Google’s search engine started keeping bankers hours, people might take to the streets with pitchforks and torches. But a digital payment that takes over 72 hours to clear because you placed it on a Friday night? In the U.S., that’s the status quo. At Bank of America, mobile payments take at least one business […]
Digital Wallets: Merchants to Pave The Way For Consumer Acceptance
One in three Americans say they would use digital wallets if mobile wallets were accepted at more locations, a new survey by JPMorgan Chase finds, and merchants appear ready to heed the call. The survey, commissioned by the nation’s largest bank, found that only 16 percent of U.S. consumers have completed a transaction with a […]
8 tips for merchants to avoid credit card chargebacks
Chargebacks are a costly and unfortunate fact of life for many small businesses that accept credit cards. However, there are ways you can protect yourself against unfair chargebacks. Credit card chargebacks happen when customers contact their credit card issuers to dispute charges. If an issuer deems a dispute valid, your merchant account is debited for […]
MasterCard Wants to Turn Your Thumbprint Into a PIN Number
MasterCard announced a “next generation biometric card” which embeds fingerprint recognition into debit cards. That may not be good news. The card requires customers to place their thumb on an embedded chip while it’s placed in card readers. Customers will still have to enter their PIN, but the transaction won’t be approved unless both the […]
Mobile Payment: Advantages for Small Businesses
Mobile payment is a trend that is quickly catching up with customers. The advanced mobile currently in existence enable users not only to browse the Internet and communicate with their social network contacts while on the go, but also to make purchases and make payments for the same via the mobile channel; without them having […]
Despite costs, airlines deploy mobile payments to leverage revenue opportunities
A new CellPoint Mobile-commissioned survey of more than 50 airline revenue and payments professionals finds common agreement around revenue opportunities that arise from deploying mobile payment capabilities, even as they cite common challenges for turning payment potential into revenue realities. The findings, contained in a newly published Airline Industry Brief, reflect the opinions of airline […]
American Express Study Finds Mobile Changing Restaurants
If you ever thought that mobile payments, mobile ordering, and other such mobile technologies were having some kind of impact on the restaurant business, but you weren’t sure just what kind of impact, take a moment to congratulate yourself on such highly-toned instincts. Then, take a look at the output of a recent study from […]
Upgrading to EMV Reduces Fraud Liability and Boosts Customer Experience
Many small businesses operate on tight margins. That’s one reason they have been slow to upgrade their payment systems to accept EMV chip-enabled cards. Many are also stymied by the cost and complexity of the required changes. October 2015 marked the deadline for small businesses to upgrade their payment systems. As the one-year anniversary recently […]